Six Sigma is just one of the models Insight uses to foster improvement; it is based around the DMAIC process, which stands for Design, Measure, Analyze, Imporve and Control. Six Sigma is a method that was started by Motorola in the 1980s and it is based on the idea of having no more than 3.4 defects per million units produced. Here at Insight, we aren’t producing units but rather we find people to match your company’s needs. However, we understand the use and beauty of the Six Sigma and the following are some of the ways we strive to reach Six Sigma excellence:
- Define: The user must analyze the project by defining its purpose. In order for this to be successful, one must have an understanding of what has caused any problems, as well as knowledge of stakeholder’s desires. For Insight, this is the part of the search process where we build a search plan specifically based on your needs. In order to do this we not only have an in-depth discussion with you, but we also look at our customer’s Competitive Forces Analysis and design them a Strategy Map. Once we know what difficulties you’re facing as well as your expectations, we are able to create a customized search plan to meet your needs.
- Measure: The user must collect data in order to find and understand the causes of existing problems. During this stage of the process, Insight looks at the past hiring trends of your company, as well as the desires of the stakeholders to ensure an effective hiring process and to clarify who the right candidates are for your company. The 5-Whys Analysis is used to identify what problems may exist, why they exist, and how we can help you solve these problems.
- Analyze: Once some data has been found to identify causes of the problem, the user takes some time to understand the problem. Insight looks at your company as a whole and uses our own experience to find the methods that will be most effective for finding a solution. Because every company is unique, it’s problems are too. It’s necessary for us to get a deep understanding of the company’s short-term and long-term goals as well as a feel for the company culture and team.
- Improve: The user aims to implement improvements now that the problems have been identified and analyzed. For Insight, this means implementing the search plan that we had previously designed for you and tracking the way that potential candidates meet your goals and match your company’s direction. We believe that by strengthening your company’s internal team, we can help that you improve overall performance. We also match candidates on a cost-benefit analysis, looking at the long-term potential of the candidate and the long-term goals of your company, as well as the general fit of the candidate with the other team members. Overall, these two things will save you money by leading to lower turnover, and less problems in the workplace. Stakeholder analysis is again looked at to ensure candidates’ goals match those of the stakeholders.
- Control: The user ensures that the changes that have taken place are truly the right fit and that old problems do not creep up. In order to do this, it is important to document the results of the improvement and to devise a plan for sustaining the improvement. Once Insight has found the talent that is right for you and a hire has taken place, we continue to engage with you and the candidate. We check in to make sure both sides are adjusting well to the change and to see where any additional assistance may be necessary. A job change can be scary for a candidate and it may be easy for them to get intimidated by change. Insight walks with them during their adjustment period to make sure they are comfortable and that the choice is the right one. We also stay in touch with our clients to make sure all your needs have been met and to further discuss what your expectations are going forward.